ETMS-

• EFSBI-1  PWS Assessment Techniques
• EFSBI-2 RFQ Response and Technical Writing
• ET-1 Business Modeling
• ET-2 Financial Modeling and Monitoring
• ET-3 Hospitality in Community Development
• ET-4 Development and Design Principles for Sustainable Community
• ET-5 Public Policy in Sustainable Community
• ET-6 Mastering the Market Study
• ET-7 Driving Traffic and other Marketing Ideas
• ET-8 Bottom Line (Effects of the Write Off)
• ET-9 Budgets 101
• ET-10 Expense Forecasting 101
• ET11 Expense Forecasting 201
• ET-12 Review Your Revenue Growth (Generating Other Income)
• ET-13 Eat the Frog (Time Management)
• ET-14 Lead Them to Success (Leadership)
• ET-15 Know Your Net Worth (NOI/Value)
• ET-16 Making the Most of Your Marketing Plan
• ET-17 10 Minute Team Building
• ET-18 Preserve Your Property (Asset Management and Capital Projects)
• ET-19 Two Thumbs Up (Writing reviews and Hiring Practices)
• ET-20 NOI for Office and Maintenance
• ET-21 Formula to Success
• ET-22 Focus Group and Customer Satisfaction
• ET-23 Employee Coaching
• ET-24 Customer Service as a Competitive Advantage
• ET-25 Audits 101
• NL-1 Bond “Nolan” Bond (2-day only)
• NL-2 Stairway to Success (2-day only)
• NL-3 Leadership Profiles in Multifamily Housing
• NL-4 Marketing Principles for Multifamily Housing
• NL-5 Fair Housing 1
• NL-6 Fair Housing 2
• WHH-2 Work Force Development
• WHH-3 Nonprofit Management

STMS-

• FSBI-1 AT(Assignments and Terminations) Basic Operations
• FSBI-2 MT (Maintenance Technician) Basic Operations
• FSBI-3 CT (Custodial Technician) Basic Operations
• FSBI-4 HOMES4
• FSBI-5 Specialized Reports and Communications(BUR/BAR and Grid)
• FSBI-6 Customer Service the Maintenance Way
• FSBI-7 Foot Steps to Follow-up
• FSBI-8 Would You Move in Here? (The perfect guide to make ready rooms)
• FSBI-9 Expanding Your Emotional Intelligence
• FSBI-10 Housing Office Basics
• FSBI-11 Inventory and Inspection
• FSBI-12 ISR Preparation and Delivery
• FSBI-13 First Sergeant Barracks Initiative- Overview
• FSBI-14 Community Management Plans
• T-1 Extreme Principles / Extreme Execution
• T-2 Military Relations and Briefing
• T-3 Eat the Frog(Time Management)
• T-4 Quality Control Deployment and Sustainment
• T-5 Curb Appeal(Back to Basics)
• T-6 Got Weeds (Just say NO)
• T-7 Resolving the Riddle of Resident Retention
• T-8 Chill Out (HVAC)
• T-9 Belly Flop (Pool Operations)
• T-10 Crisis Resolution (floods, fires, and emergency situations)
• T-11 OMG! ITS the PTS, LOL (Telephone, Internet and Texting)
• T-12 Full of Static (Electrical repairs)
• T-13 Don’t Spoil Her(Basic Appliance repair)
• T-14 The P in Plumbing (Basic Plumbing Repair)
• T-15 Maintenance for the Office(How to handle Maintenance Calls)
• T-16 Paint me Red and Call me a Barn (Basic Painting and Wall Repair)
• T-17 MS Outlook Basic Techniques
• T-18 Access and Database Management
• T-19 Make Ready for Project Managers and Maintenance Supervisors
• T-20 Mold Awareness